Support Routing
Contact Us
Get to the right place faster: account access, commercial licensing, tutorials, FAQ, community routes, and project-specific questions.
The old contact form required login; this page prioritizes routing first.
Account
Login and downloads
License
Commercial questions
FAQ
Self-serve support
Account help
Commercial use
Tutorials
Community
Start with the route that matches the problem.
The old site exposed contact, login, tutorials, FAQ, and Patreon paths, but the form itself was unavailable without login. This version makes the support path explicit.
Account & Downloads
Membership access, Patreon connection, downloads.
Use Account first for login, connected Patreon status, membership access, and download availability.
Good for
Missing downloads, account login, Patreon connection, and member access checks.
Start here
Most access issues need account context before support can diagnose them.
Commercial & Business
Licensing, approvals, business terms.
Creators using FA content in paid work should read the agreement and start with the commercial application path.
Good for
Paid products, VTT modules, Patreon releases, storefronts, crowdfunding, and publishing questions.
Do this first
Do not publish commercial work before approval.
Tutorials & Guides
Mapmaking and style resources.
Use tutorials for Dungeondraft, Clip Studio, FA-style mapmaking, Nexus workflows, and general content use.
Good for
Software setup, asset workflow, style matching, and getting more out of releases.
Then ask
Contact is more useful after checking the relevant guide.
Community
Discord, Patreon, and public channels.
The About page emphasizes a community-led workflow: feedback, questions, previews, and help through active community spaces.
Good for
General discussion, release chatter, community help, and showing work in progress.
Official channels
Use the footer social routes and Patreon for ongoing community updates.
Before You Write
Send enough context.
Support is faster when the request includes the exact page, account state, membership path, browser, and screenshots for visual or download problems.
Access issues
Mention whether Patreon is connected and which library or tier you expected to see.
Technical issues
Include the URL, browser, device, and any console or screenshot evidence.
Best First Route
FAQ for known questions.
The Info & FAQ page is the right first stop for free vs premium content, downloads, Dungeondraft packs, Nexus, commercial use, Discord roles, and common mapmaking details.
Common answers
Use it before sending general “where do I get X?” questions.
Escalation
Contact after the FAQ path if something still does not match your account or project.
Commercial Route
Do not bury licensing.
Paid products, storefronts, crowdfunding, VTT modules, or monetized distribution should go through the commercial application path instead of a generic contact message.
Read first
Start with the full license agreement.
Then apply
Use the commercial page when compensation is involved.
Still Need Help?
Route the message by topic.
General support should start with Account and FAQ. Commercial use should start with the commercial application. Community questions can go through the public FA channels linked in the site footer.
Contact links: